Purchase Policies


What is the Risk-Free trial period?

We offer a 7-day Risk-Free trial on all purchases – so you have time to review your purchase before deciding to keep it.

Here is how it works: You’ll have a trial period to try out your purchase and decide if you’d like to keep it. If you choose to cancel or return it during your trial period, you’ll receive your money back. The Risk-Free trial is our 100% money back guarantee, and we offer it for your peace of mind, so you can try ANY of the products at NO RISK.

When placing an order, you’ll see the number of days for your Risk-Free trial displayed on the same page as the buy button, but if you have any questions about the trial for a specific purchase, please feel free to contact us.

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When will my credit card be charged?

Ebooks and Audiobooks: Depending on your offer, your card will be charged either at the moment of purchase or after the 7-day free trial period is over. All offers come with a Risk-Free trial period, so you’ll have plenty of time to review your purchase and decide if it is right for you. If you decide NOT to keep it, please contact us to cancel or request a full refund within the Risk-Free trial, and you’ll receive all your money back.

Video and Audio Programs: If you’re buying a video or audio program, your card will be charged at the time of purchase. If you chose a payment plan, then only your first payment will be charged at the time of purchase. All offers come with a Risk-Free trial, so you’ll have plenty of time to review your purchase and decide if it is right for you. If you decide NOT to keep it, please contact us to request a full refund within the Risk-Free trial period, and you’ll receive all your money back.

Please refer to your email order receipt for additional details about your purchase.

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How do I cancel my purchase and receive a full refund?

If you are not 100% satisfied with your purchase, you can cancel without hassle. Here are the refund policies depending on what type of product you purchased:

1. Refund policy for ebooks and/or audiobooks with a 7-day Risk-Free Trial: If you didn’t contact us within 7 days of your purchase and have been charged for an ebook or audiobook you don’t want to keep, we can still process a full refund within 30 days of your purchase. If you’d like to cancel or request a refund, please contact us.

2. Refund policy for audio and video programs: If you’d like a refund, just contact us within your trial period. We’ll remove your access to the program and refund 100% of any payments you’e already made – no questions asked.

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Am I signing up for any recurring payments?

We will never automatically subscribe you to any monthly commitments. You’ll see the payment terms in the shopping cart before you submit your order. You can also review your email order receipt to confirm your order details or contact us for more information.

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What will appear on my credit card statement?

You’ll be able to easily identify any of your orders with us on your credit card statement. Just look for "Dr. Randi Gunther" as the name of the vendor/merchant.

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Are there any costs when requesting a cancellation or refund?

If you purchased an online program, there are no cancellation costs. When your purchase is canceled, your account will be refunded.

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How do I contact you?

For more information regarding our programs and policies, be sure to visit our Contact Page and Frequently Asked Questions, where you can also use our secure live chat to discuss your account with us.

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